Product Guarantee
Here at Nylex, we stand behind the quality and durability of our hoses and watering products. Our commitment to excellence is reflected in our comprehensive warranty and guarantee policies, designed to give you peace of mind and confidence in your garden watering products.
Nylex hoses and watering products are backed by warranty to ensure that you receive a product free from defects in materials and workmanship under normal use and service.
What’s Covered:
- Manufacturing defects
- Material failures
- Workmanship issues
Product warranty is valid from the time of purchase of the product and is under the provision that products are used under normal conditions and maintained according to our guidelines.
How to Claim
In the unlikely event that you encounter a defect, contact our customer service team with proof of purchase and a description of the issue. We will guide you through the process to ensure a quick resolution, which may include repair or replacement of the defective product.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns you may have about our warranty, guarantees and product troubleshooting. We strive to provide exceptional service and ensure that your experience with our products is nothing short of excellent.
Australian Consumer Law
AMES Australasia Pty Ltd (AMES) guarantees that this product will be free from defects in workmanship and materials for the associated product years from the date of purchase. If such a defect becomes evident during that period, AMES will, at its option, either repair, replace or refund the product. In the event of such a defect, the product should be returned to the place of purchase (together with proof of purchase and the original packaging) at the address below. Any handling and transportation costs (and other expenses incurred in claiming under this guarantee) are not covered by this guarantee and will not be borne by AMES. The obligation of AMES under this guarantee is limited to the circumstances set out above and is subject to; the customer being able to evidence the acquisition of the product, the purchase price paid for the product and the relevant defect in materials or workmanship; the product not having been altered, tampered with or otherwise dealt with by any person in a manner other than as intended in respect of the relevant product; and the product not having been used or applied in a manner that is contrary to customary usage or application for the relevant product or contrary to any stated instructions or specifications of AMES.
In addition to other rights and remedies that may be available under law, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (for consumers in Australia) and the Consumer Guarantees Act (for consumers in NZ). If you are a consumer in Australia, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you are a consumer in New Zealand, we will comply with our obligations to you under the Consumer Guarantees Act.
Call: (Australia) 1300 381 559
E-mail: nylex@amesau.com
Address: Ames Australasia Pty Ltd, 1/660 Doncaster Road, Doncaster, Victoria, Australia, 3108.